Lecture 11

How the Internet has Changed the Workplace - Lecture 11 Slides

  • Outsourcing
  • Collaboration
    • Mass collaboration with wikis
    • Open source
    • Working with people outside the company
  • Job design
    • Business process redesign
    • Working with information transformed
    • Working with things largely unaffected by the internet
  • Changing where work is done
  • Business software and web services
    • Customer Relationship Management (CRM)
  • Communicating within the company
    • Wikis, instant messaging, online games, social networking
  • Employee monitoring
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